Frequently Asked Questions (FAQ) — Portal Network | Exclusive

1. How do I subscribe?

Choose a plan, send payment through GCash, then submit your payment details through our Contact Us page.

2. How long does activation take?

Most payments are verified and activated shortly after confirmation, depending on support availability.

3. What payment methods are accepted?

Currently, we only accept GCash payments.

4. Why does my contact email need to match my registered email?

This helps us verify ownership and prevent unauthorized activations.

5. Can I share my account?

Only within the device limit allowed by your selected subscription plan.

6. What happens if I exceed the device limit?

Your account may be restricted or temporarily suspended for violating platform rules.

7. Are payments refundable?

Payments are generally non-refundable after successful activation.

8. Where can I contact support?

Official support is available here:

Portal Network Support Page